Refund Policy

We want you to be satisfied with your Performanceimprovementplace program. Because everything we sell is digital and delivered immediately, this policy explains exactly when and how you can request a refund. Effective date: 2026-09-30.

Refund period

You may request a refund within 30 days of purchase.

The window is counted from the date the payment was approved, not from the date you first opened the lessons.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

Write from the e-mail address used at checkout and tell us which program or plan the request refers to. You do not need to justify your decision, although feedback helps us improve the tracks and live sessions.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

The refund is issued in the same currency charged at checkout. We cannot refund to a different card, account or person.

Recurring plans

If you are on a recurring plan, cancelling stops future charges but does not automatically refund a charge already made; to ask for a refund of the most recent charge, use the process above within the period stated in this policy.

Renewal price, interval and renewal date are always shown before purchase and in the Terms of Use.

Access after a refund

Once a refund is approved, access to the lessons, live meetings, materials and the members' community for that program ends. Downloaded materials must no longer be used or shared.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Problems with payment or access

If you were charged twice, did not receive your access details, or believe a charge is incorrect, contact us first at [email protected] · — we resolve these cases directly and faster than a bank dispute.

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